Shipping within the UK
All orders are dispatched with tracked services.
FREE shipping
Free shipping is available for orders over £100 value.
Orders will ship within 2-3 working days with Royal Mail Tracked 48.*
Standard delivery
Orders will ship within 1-2 working days with Royal Mail Tracked 48.*
Next day delivery
Orders placed before 2pm on a working day will be dispatched on the same day.*
Orders placed after 2pm on a working day, or on Saturday or Sunday, will be dispatched the following working day.*
Orders are dispatched with Royal Mail Tracked 24. 95% of orders are delivered the following working day, but this service is not guaranteed.
Special delivery guaranteed by 1pm
Orders placed before 3pm on a working day will be dispatched the same day.*
Orders placed after 3pm on a working day, or on Saturday or Sunday, will be dispatched the following working day.*
Orders are dispatched with Royal Mail Special Delivery Guaranteed by 1pm. Consequential loss is not covered.
You will receive an email from the courier with tracking information when your order ships.
If you have any specific requests, please contact us with your needs and we will do our best to accommodate them.
* = Orders containing pre-order products will be dispatched 1 working day after the status changes from ‘available for pre-order’ to ‘in stock’. Estimated ‘in stock’ dates are provided for most products, although these are not guaranteed.
If your order contains ‘in stock’ product(s) and ‘available for pre-order’ product(s), your order will be held and shipped together if the pre-ordered product(s) are expected to be restocked within 1 week. If further delay is anticipated, your order may be split and shipped in separate parcels.
Please note that working days constitute Monday – Friday, with exceptions for public and bank holidays.
Shipping International
We offer worldwide shipping for most of our products.*
‘Local economy’ service means the goods will change hands before customs, and a local carrier will complete delivery. This varies by location.
- Europe: £16
- America: £25
- Everywhere else: calculated at checkout.
Fedex services are usually speedier:
- Europe: £25
- America: £50
Please be aware that some countries require an additional customs payment from the recipient prior to delivery. Failure to pay this may result in your parcel being returned to us. In the event of a return for this reason, the shipping charge is non-refundable.
*Liquid fragrance products including parfums, extracts, and fragrance oils are not eligible for international shipping.
Packing
All of our online orders are packaged with reused and recycled packing materials. We receive packing materials such as cardboard boxes, fillers, packing peanuts and bubble wrap from our inbound deliveries, and we opt to reuse these materials to reduce wastage. Please recycle any packaging as far as possible.