Returns & Refunds

We want you to feel confident shopping with Godshot studio. If something isn't quite right, we're here to help.

We offer a 30-day returns policy on eligible online purchases, alongside your statutory consumer rights.

Returning an unwanted item

If you've changed your mind, ordered the wrong product or no longer require your purchase, please contact us within 30 calendar days of receiving your order to request a return.

To qualify under our extended returns policy, items must be in an as-new condition, with their original packaging, accessories and any complimentary items supplied.

You're welcome to open and inspect a product as you would in a shop. However, items must not have been used beyond what is reasonably necessary to examine them.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction for any resulting reduction in value, where permitted by law.

Certain products are excluded from change-of-mind returns, as explained below.

Products with return restrictions

Fragrances

Fragrances may be returned if they are unused and remain sealed in their original packaging.

Packaging and seals vary between brands. These may include cellophane wrapping, protective stickers, paper seals or other tamper-evident closures.

Fragrances supplied with a hygiene or protective seal that has been broken after delivery may be excluded from change-of-mind returns where the relevant legal exemption applies.

Personal care products

For hygiene reasons, sealed products such as hand washes, lotions and cosmetics cannot be returned once their protective seal has been broken, where they are unsuitable for return on health or hygiene grounds.

Unopened, eligible products may be returned in accordance with our returns policy.

Coffee and food products

Perishable products, including food and coffee where the relevant exemption applies, may be excluded from change-of-mind returns.

We cannot accept opened food or coffee products for change-of-mind returns.

Other exclusions

Certain personalised, made-to-order or otherwise legally exempt products may not be eligible for change-of-mind returns.

These restrictions do not affect your statutory rights if a product is faulty, damaged or incorrectly supplied.

Damaged, faulty or incorrect items

If your order arrives damaged, contains an incorrect item or develops a fault, please contact us at zoe.mygodshot@gmail.com, quoting your order number and providing a description of the issue. Photographs may help us resolve the matter more quickly.

We may arrange a Royal Mail collection from your address or provide a QR code for return through a Post Office.

Where goods are faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights. This may include a refund, repair or replacement, depending on the circumstances.

Where a return is required because of a confirmed fault or our error, we will cover reasonable return costs.

We recommend inspecting your order when it arrives and contacting us promptly if anything is wrong. This does not limit your statutory rights.

How to return an item

Please contact us before returning your order so we can provide the appropriate instructions.

Returns should be sent to:

Returns
Godshot studio
1143 Pollokshaws Road
Glasgow
G41 3YH
United Kingdom

You may also deliver your return to this address in person.

Please note that our café team cannot assess returns, authorise exchanges or issue refunds in-store. All online returns are managed by our online customer service team.

We recommend using a tracked delivery service and retaining proof of postage. Please package returned items carefully to prevent damage in transit.

For statutory cancellations, you must return the goods within 14 days of notifying us of your decision to cancel. For returns made under our extended 30-day policy, we ask that goods are dispatched within 14 days of your return request.

Return postage and delivery charges

For unwanted returns, customers are responsible for return postage unless we agree otherwise.

Where you exercise your statutory right to cancel an entire online order, we will refund the original standard delivery charge, where applicable. Additional charges for premium or expedited delivery services are not refundable beyond the standard delivery amount.

For voluntary returns outside the statutory cancellation period, original delivery charges are generally non-refundable.

If you received free delivery and subsequently return part of your order, we will not retrospectively charge delivery costs where doing so would conflict with your statutory rights.

Where a return is required because of faulty, damaged or incorrectly supplied goods, we will cover reasonable return postage costs.

Refunds

Once your return has been received and assessed, we will email you to confirm its status.

Approved refunds will be issued to your original payment method unless an alternative has been agreed.

For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.

For other eligible returns, we aim to process refunds within 14 days of receiving and inspecting the goods.

Once processed, refunds typically take a further 3–5 working days to appear in your account, depending on your payment provider.

If your refund has not arrived after this period, please contact your bank or payment provider before getting in touch with us.

Exchanges

We are happy to arrange exchanges for eligible unwanted items, subject to availability.

Please contact us before returning the original product.

Customers are responsible for returning unwanted items to us. We will cover the delivery of the first replacement item within the UK. Further exchanges of the same item may incur additional delivery charges.

Alternatively, you may request store credit or a gift card in place of an eligible refund.

Sale items

Sale items are subject to the same statutory cancellation and consumer rights as full-priced products.

Our extended voluntary returns policy may exclude certain clearance or final-sale items where this has been clearly communicated before purchase.

Gifts

If an order was purchased as a gift and delivered directly to the recipient, we can arrange an exchange or issue store credit to the recipient for eligible returns, where agreed.

Refunds will normally be made to the original purchaser using the original payment method.

Your statutory rights

Nothing in this policy affects your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If you have any questions about a return, please email zoe.mygodshot@gmail.com and we'll be happy to help.