Delivery & shipping.
Everything you need to know about how we prepare, dispatch and deliver your order.
UK delivery options.
All UK orders are dispatched using tracked services.
| Service | Dispatch | Delivery information |
|---|---|---|
| Standard deliveryRoyal Mail Tracked 48 | 1–2 working days | Tracked service |
| Royal Mail Next DayTracked 24 | Same working day if ordered before 12pm | Next working day expected, not guaranteed |
| DPD Next DayDPD Next Day | Same working day if ordered before 12pm | Next working day expected, not guaranteed |
| Special DeliveryRoyal Mail Guaranteed by 1pm | Same working day if ordered before 3pm | Guaranteed service, subject to carrier terms |
Orders placed after the relevant cut-off, or at weekends, are dispatched the following working day. Working days are Monday to Friday, excluding public and bank holidays. Dispatch estimates are subject to pre-order conditions.
International delivery.
We offer worldwide shipping for most products, subject to restrictions and destination availability.
International economy services may involve a transfer to a local delivery carrier. FedEx services are generally faster. Rates and service availability should be confirmed at checkout.
Good to know.
Tracking your order
You'll receive tracking information from the courier when your order ships. For specific delivery requests, please contact us and we'll do our best to accommodate them.
Pre-orders & split shipments
Orders containing pre-order products are dispatched one working day after the products become available in stock. Estimated restock dates are not guaranteed.
If your order contains both in-stock and pre-order products, we'll hold and dispatch them together if the pre-order is expected within one week. For longer delays, we may split the order into separate parcels.
Customs & import charges
International deliveries may be subject to customs duties or import charges payable by the recipient. Failure to pay these charges may result in the parcel being returned. In such cases, the original shipping charge is non-refundable.
International fragrance restrictions
Liquid fragrance products, including parfums, extracts and fragrance oils, are not eligible for international shipping.
Our approach to packaging
We reuse cardboard boxes, protective fillers and other packing materials from incoming deliveries wherever possible. This helps reduce unnecessary waste. We encourage customers to reuse or recycle packaging wherever practical.
Returns & refunds
For information about returning an order, please read our Returns & Refunds policy.
Need some help?
Questions about your order or delivery? Our team will be happy to assist.
Get in touch ↗