Placing Your Order
When you place an order you will receive an automated order confirmation email. Orders are usually dispatched from the studio within 24 hours.
If there are any issues with your order, we will contact you promptly by email.
Shipping Within the UK
Standard Delivery: £4.99
We generally ship tracked first or second class with Royal Mail, or occasionally with DPD.
DPD Next Day Delivery: £6.95
Please note that next day deliveries will be dispatched within 24 hours, and should arrive at their destination one working day after dispatch. Therefore, if you place an order on Friday, it may not arrive until Tuesday.
DPD Collection Point: £2.99
We offer shipping to more than 2000 DPD Collection Points. Your order will automatically be sent to the closest available collection point to your delivery address. You will receive an email from DPD confirming dispatch, at which point you can select an alternative collection point if required.
If you have any specific requests, please contact us on firstname.lastname@example.org with your needs and we will do our best to accommodate them.
Shipping Everywhere Else
We offer worldwide shipping for most of our products. Please note that in some circumstances it may not be possible to fulfil some orders. For example, some countries do not accept consumables by mail. In this instance, we will contact you by email to find a solution.
Orders are generally shipped within 24 hours, although no guarantee can be made regarding when it will arrive. You will receive order tracking by email so you can follow its journey. We expect most orders to arrive within a week, but please allow up to 28 days from dispatch.
Please note that most countries require a customs payment prior to delivery. The amount varies by country but is often 5-25% of the order value. You will likely be contacted by email when your delivery reaches the destination country. If you do not pay the customs payment, the order will be automatically returned to us. In this event, your order will be refunded excluding the delivery charge.
We generally ship with UK-based Royal Mail for smaller orders, who then pass the delivery on to a mail service based in the delivery country. For larger orders, we may ship with UPS or DHL. You will receive tracking by email.
Orders will be shipped with UPS or DHL. You will receive tracking by email.
Everywhere else: calculated at checkout.
In the event that we are unable to fulfil your order due to shipping restrictions, we will try as far as possible to fulfil your order via one of our worldwide partners. We will contact you via email if this is an option.
All of our online orders are packaged with reused and recycled packing materials. We receive packing materials such as cardboard boxes, fillers, packing peanuts and bubble wrap from our inbound deliveries, and we opt to reuse these materials to reduce wastage. Please recycle any packaging as far as possible.